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Frequently Asked Questions
What main products can you provide?
We provide a comprehensive range of solar products, including high-efficiency solar panels, on-grid and off-grid inverters, lithium-ion power walls, gel batteries, and complete customized solar system solutions.
How is the technical support provided?
We offer lifetime online technical support. Our engineering team is available for video calls to assist with installation, configuration, and troubleshooting after your system has been delivered.
What is the estimated delivery time?
Standard products are typically dispatched within 5-15 working days. For stock items, shipping can occur within 15 days, while large-scale or custom projects require negotiated timelines based on production capacity.
Do you offer OEM services?
Yes, as a professional manufacturer, we provide full OEM support, brand customization, and can assist with on-site installation guidance and comprehensive after-sales services.
How is product quality guaranteed?
We maintain strict quality control by providing pre-production samples and performing a rigorous final inspection before shipment. We also provide 24-hour after-sales support to resolve any concerns regardless of your time zone.
What are the accepted payment and delivery terms?
We accept various delivery terms including FOB, CIF, EXW, DDP, and DDU. Payments are accepted via T/T, L/C, and PayPal. All goods are packed in professional, environmentally friendly wooden boxes to ensure safe transport.